Unit 1 Booking Service
订票服务
1.1 Flight Tips
1.2 Dialogues
(1)Something Is Wrong with Booking on
the Website
网上订票遇到问题
(2)Booking a Nonstop Flight
预订直航班机
(3)Putting a Passenger on a Waiting List
将乘客列入等候名单
(4)Booking for a Vegetarian Passenger
为素食者订票
1.3 Lanquaqe Points
1.4 Sentence Patterns
Greeting
问候
Offering Help
提供帮助
Saying Goodbye
告别
Expressing and Answering Gratitude
表达与回应感激
1.5 Lanquaqe Practice
1.6 Backgrounds
How to Buy Air Tickets?
如何购买机票
1.7 Exercises
1.8 Supplementary Reading
A Flight Attendant，to Be or Not to Be?
要不要做个空中乘务人员
Unit 2 Departure(1)
准备起飞(一)
2.1 Flight Tips
2.2 Dialogues
(1)Arranging Check-in for Unaccompanied
Children
为无人陪伴儿童办理登机手续
(2)Arranging Checkin for a Disabled
Person with a Service Dog
为带有伺服犬的残障人士办理登机手续
(3)Attending to a Passenger with Lost Property
为丢失物品的乘客提供服务
(4)Offering Help to Passengers Who Missed
Their Flight
为误机的乘客提供帮助
2.3 Lanquaqe Points
2.4 Sentence Patterns
Giving Directions and Positions
指引方向与位置
Expressing Certainty and Uncertainty
表达确定与不确定
Expressing Disappointment
表达失望
2.5 Language Practice
2.6 Backgrounds
(1)Checking in Animals and Items
为动物和物品办理登机手续
……
nit 4 Duty·free Goods
免税商品
Unit 5 Welcome Aboard
欢迎登机
Unit 6 In-flight Service(I)
飞行中的服务(一)
Unit 7 In-flight Service(1I)
飞行中的服务(二)
Unit 8 Special Service
Unit 9 First Aid
急救
Unit 10 Pre-Landing
准备隆落
Unit 11 Arrival(I)
到扶(一)
Unit 12 Arrival(II)
到达(二)
Unit 13 Customs and
Immigration
海关与入境检杏
Appendix Interview Techniques
面试技巧
References
参考书目
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