现代仓储与配送管理_马小雅,符丹丹主编_9787301365410

本教材紧跟物流业的发展前沿，以先进的理念和行业案例为基础，系统阐述了现代仓储与配送概述、现代仓储与配送规划、现代仓储与配送设施设备、仓储操作业务管理、仓储商务管理、特殊物品保管和仓储安全管理、配送作业管理、配送运营管理、仓储配送成本与绩效管理等内容。同时，在适应经济和技术的新变化，紧密结合当前数字化、人工智能等技术的应用、专业化仓配的发展以及绿色发展要求的前提下，本教材介绍智慧仓储与配送、绿色仓储与配送、现代专业化仓储与配送等内容。全书共12 章，每章按照“引导案例——学习目标——知识导图——相关知识——本章小结——习题”的顺序展开，体现理实结合，便于读者拓展视野，丰富理论知识，提高解决实际问题的能力；也便于学生培养创新意识和能力，为今后从事相关工作打下良好的基础。本教材既可作为高等院校物流管理、物流工程等物流类专业的教学用书，也可作为企业在职人员参考、学习和培训用书。

目录第1 章现代仓储与配送概述 ··················· 1 1.1 现代仓储概述 ································· 3 1.1.1 仓储的概念 ···························· 3 1.1.2 仓储的作用 ···························· 4 1.1.3 仓储的功能 ···························· 5 1.1.4 仓储的种类 ···························· 7 1.2 仓储管理概述 ······························· 12 1.2.1 仓储管理的含义 ···················· 12 1.2.2 仓储管理的内容 ···················· 12 1.2.3 仓储管理的意义 ···················· 12 1.2.4 仓储管理的原则 ···················· 13 1.3 现代配送与配送管理概述 ················ 14 1.3.1 配送的含义 ·························· 14 1.3.2 配送的作用 ·························· 15 1.3.3 配送的分类 ·························· 16 1.3.4 配送管理概述 ······················· 17 1.4 配送中心 ····································· 19 1.4.1 配送中心的概念 ···················· 19 1.4.2 配送中心的分类 ···················· 20 1.4.3 配送中心的功能 ···················· 22 1.5 仓储与配送的关系 ························· 23 1.5.1 仓储与配送的区别 ················· 24 1.5.2 仓储与配送的联系 ················· 24 本章小结 ··········································· 25 习题 ················································· 25 第2 章现代仓储与配送规划 ················· 28 2.1 仓库选址规划 ······························· 30 2.1.1 选址的原则 ·························· 30 2.1.2 仓库选址的影响因素 ·············· 31 2.2 仓库总体布局规划 ························· 32 2.2.1 仓库的平面规划 ···················· 32 2.2.2 现代仓库的立体规划 ·············· 36 2.3 货物储存规划与货位管理 ················ 38 2.3.1 货物储存分区分类的原则与方法 ································ 38 2.3.2 仓库内部平面布局 ·················· 39 2.3.3 货位管理 ······························ 41 2.4 现代配送中心选址设计 ··················· 44 2.4.1 配送中心选址概念及意义 ········· 44 2.4.2 配送中心选址的影响因素 ········· 44 2.4.3 配送中心选址流程 ·················· 45 2.5 现代配送中心规划 ························· 47 2.5.1 配送中心规划概述 ·················· 47 2.5.2 配送中心规划原则 ·················· 48 2.5.3 配送中心规划要素及资料分析 ··································· 48 2.5.4 配送中心内部规划 ·················· 49 2.5.5 配送中心规划示例 ·················· 50 本章小结 ············································ 51 习题 ·················································· 52 第3 章现代仓储与配送设施设备 ·········· 54 3.1 常见仓储与配送设备 ······················ 56 3.1.1 货架 ···································· 56 3.1.2 装卸搬运设备 ························ 60 3.1.3 输送设备 ······························ 64 3.1.4 运输设备 ······························ 68 3.1.5 包装设备与其他设备 ··············· 68 3.2 自动化立体仓库 ···························· 70 3.2.1 自动化立体仓库的产生与发展 ································ 70 3.2.2 自动化立体仓库的基本组成 ······ 70 3.2.3 自动化立体仓库的主要特点 ······ 71 本章小结 ············································ 72 习题 ·················································· 73 第4 章仓储操作业务管理 ····················· 75 4.1 仓储操作业务管理概述 ··················· 77 4.1.1 入库管理概述 ························ 78 4.1.2 在库管理概述 ························ 79 4.1.3 出库管理概述 ························ 80 4.2 货物入库管理 ······························· 82 4.2.1 入库准备 ····························· 83 4.2.2 货物接运 ····························· 84 4.2.3 质量检验与验收 ···················· 85 4.2.4 争议问题处理 ······················· 86 4.2.5 入库存放 ····························· 87 4.3 在库管理 ····································· 88 4.3.1 物品的堆码 ·························· 88 4.3.2 选择和确定货位的原则 ··········· 89 4.3.3 仓储保管 ····························· 90 4.3.4 盘点 ··································· 92 4.4 出库管理 ····································· 93 4.4.1 出库准备 ····························· 93 4.4.2 备货 ··································· 94 4.4.3 出库 ··································· 95 本章小结 ··········································· 97 习题 ················································· 97 第5 章仓储商务管理 ··························· 99 5.1 仓储商务管理概述 ························ 102 5.1.1 仓储商务管理的概念 ············· 102 5.1.2 仓储商务管理的过程 ············· 102 5.1.3 仓储商务管理的内容 ············· 103 5.1.4 仓储商务管理的意义 ············· 104 5.2 仓储合同洽谈与订立 ····················· 105 5.2.1 仓储合同的含义、特点和种类 ·································· 105 5.2.2 仓储合同的订立 ··················· 106 5.2.3 仓储合同的生效和无效 ·········· 109 5.2.4 仓储合同的变更、解除与终止 ······························· 110 5.2.5 仓储合同当事人的权利和义务 ······························· 111 5.2.6 违约责任和免责规定 ············· 112 5.3 仓单业务 ···································· 114 5.3.1 仓单的概念 ························· 114 5.3.2 仓单的性质 ························· 114 5.3.3 仓单的内容 ························· 115 5.3.4 仓单的业务 ························· 117 本章小结 ·········································· 118 习题 ················································ 119 第6 章特殊物品保管和仓储安全管理 ···· 122 6.1 特殊物品保管工作 ························ 123 6.1.1 仓储物的防霉工作 ················· 123 6.1.2 仓储物的防虫工作 ················· 126 6.1.3 金属货物的防锈工作 ·············· 128 6.1.4 高分子货物的防老化工作 ········ 129 6.1.5 危险品的仓储 ······················· 130 6.2 仓库治安保卫管理 ························ 134 6.2.1 仓库治安保卫概述 ················· 134 6.2.2 仓库治安保卫组织机构 ··········· 134 6.2.3 仓库治安保卫管理制度 ··········· 135 6.2.4 仓库治安保卫工作及要求 ········ 136 6.3 仓库消防安全管理 ························ 137 6.3.1 火灾基本知识 ······················· 137 6.3.2 仓库的灭火和防火方法 ··········· 138 6.3.3 仓库灭火系统 ······················· 139 6.4 仓库安全生产管理 ························ 141 6.4.1 人员安全 ····························· 141 6.4.2 设备使用安全 ······················· 143 6.4.3 仓库作业安全 ······················· 144 6.4.4 存储区作业安全 ···················· 144 6.5 库区和仓库技术安全管理 ··············· 145 6.5.1 库区的安全管理 ···················· 145 6.5.2 仓库技术的安全管理 ·············· 145 本章小结 ··········································· 146 习题 ················································· 147 第7 章配送作业管理 ··························· 149 7.1 配送作业管理概述 ························ 151 7.1.1 配送作业流程 ······················· 151 7.1.2 配送作业合理化 ···················· 152 7.2 配送订单处理 ······························ 157 7.3 拣货、补货与流通加工 ·················· 157 7.3.1 拣货作业 ····························· 157 7.3.2 补货作业 ····························· 159 7.3.3 流通加工作业 ······················· 159 7.4 装配与送货管理 ··························· 163 7.4.1 装配作业 ····························· 163 7.4.2 送货管理 ····························· 164 7.5 退货或换货作业管理 ····················· 165 本章小结 ··········································· 165 习题 ················································· 166 第8 章配送运营管理 ·························· 169 8.1 配送服务合同洽谈与订立 ··············· 171 8.1.1 配送服务合同概述 ················ 171 8.1.2 配送服务合同的种类 ············· 171 8.1.3 配送服务合同的主要条款 ······· 172 8.1.4 配送服务合同的订立 ············· 174 8.1.5 配送服务合同的履行 ············· 174 8.2 配送运输路线的确定 ····················· 175 8.2.1 配送运输的形式 ··················· 175 8.2.2 配送运输路线的类型 ············· 177 8.3 配送车辆营运管理 ························ 181 8.3.1 车辆调度工作的作用和特点 ·································· 181 8.3.2 车辆调度的原则 ··················· 181 8.3.3 配送车辆调度优化问题分类 ·································· 182 8.3.4 车辆调度优化方法 ················ 183 8.4 配送客户服务 ······························ 183 8.4.1 客户服务管理 ······················ 183 8.4.2 配送服务质量体系 ················ 185 8.4.3 配送服务质量管理基本工作 ·································· 187 本章小结 ·········································· 188 习题 ················································ 189 第9 章仓储配送成本与绩效管理 ········· 191 9.1 仓储成本管理 ······························ 192 9.1.1 仓储成本构成 ······················ 193 9.1.2 成本控制原则 ······················ 195 9.1.3 仓储成本控制策略 ················ 197 9.2 配送成本管理 ······························ 198 9.2.1 配送成本构成 ······················ 198 9.2.2 配送成本控制策略 ················ 200 9.2.3 成本预测 ···························· 201 9.3 仓储绩效管理 ······························ 203 9.3.1 仓储生产绩效考核意义 ·········· 203 9.3.2 仓储生产绩效考核指标的制定和管理 ························· 205 9.3.3 仓储生产绩效考核指标体系 ·································· 206 9.3.4 仓储生产绩效考核指标分析的方法 ························· 209 9.4 配送绩效管理 ······························ 211 9.4.1 配送服务质量的评估及评分标准 ···························· 211 9.4.2 配送绩效的评估标准 ·············· 212 本章小结 ··········································· 213 习题 ················································· 213 第10 章智慧仓储与配送 ····················· 215 10.1 智慧仓储与配送概述 ··················· 216 10.1.1 智慧仓储概述 ····················· 216 10.1.2 智慧配送概述 ····················· 218 10.2 仓储与配送数字化技术 ················ 222 10.2.1 大数据技术的概念 ··············· 222 10.2.2 大数据的特点 ····················· 223 10.2.3 大数据技术应用的基本环节 ································· 224 10.2.4 大数据技术在智慧仓配中的应用 ··························· 226 10.3 仓储与配送人工智能技术 ············· 227 10.3.1 人工智能的概念 ·················· 227 10.3.2 人工智能在智慧仓配中的应用 ··························· 227 10.4 智慧仓配决策与应用案例 ············· 229 10.4.1 智慧仓储决策 ····················· 229 10.4.2 智慧配送决策 ····················· 233 10.4.3 智慧仓配案例 ····················· 240 本章小结 ··········································· 245 习题 ················································· 246 第11 章绿色仓储与配送 ····················· 250 11.1 绿色仓储与配送概述 ···················· 252 11.1.1 绿色仓储 ··························· 252 11.1.2 绿色配送 ··························· 253 11.2 绿色仓储与配送措施 ···················· 254 11.2.1 绿色仓储与配送现状 ············ 254 11.2.2 绿色仓储与配送对策 ············ 255 11.2.3 绿色仓储与配送相关技术 ······ 256 11.3 绿色仓储与配送案例 ···················· 258 本章小结 ··········································· 260 习题 ················································· 260 第12 章现代专业化仓储与配送 ··········· 262 12.1 电商仓配物流 ···························· 263 12.1.1 电商仓配物流概述 ··············· 263 12.1.2 电商仓配供应链体系结构 ······ 264 12.1.3 电商仓配的主要优势 ············ 264 12.1.4 电商仓配运作模式 ··············· 266 12.2 海外仓与保税仓库 ······················ 268 12.2.1 海外仓概述 ························ 268 12.2.2 保税仓库概述 ····················· 270 12.3 物联网技术介入的冷链仓储 ·········· 272 12.3.1 冷链物流的概念 ·················· 272 12.3.2 物联网技术介入的冷链仓储 ··· 272 12.4 前置仓与即时配送 ······················ 274 12.4.1 前置仓概述 ························ 274 12.4.2 前置仓业务主要内容 ············ 275 12.4.3 前置仓模式的优势与劣势 ······ 275 本章小结 ··········································· 277 习题 ················································· 278 参考文献 ················································ 280

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